Privacy Policy

This Privacy Policy explains how Lucky Green Casino (“we,” “us,” or “our”) collects, uses, discloses, and safeguards the personal information of users (“you” or “your”) who access and use our online casino services via our website, https://luckygreencasino.com/ (“Website”). We are committed to ensuring that your privacy is respected and your personal data is handled in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”). By using our Website and services, you consent to the practices described in this Privacy Policy.

1. Collection of Personal Information

We collect personal information that is necessary to provide you with access to our services, process your transactions, and comply with legal obligations. The types of personal information we may collect include, but are not limited to:

• Identification details such as your full name, date of birth, and government-issued identification documents
• Contact information including email address, residential address, and telephone number
• Account and transaction information, such as username, account activity, payment methods, deposit history, and withdrawal records
• Technical and usage data, including IP address, browser type, device information, and access logs
• Any other information you provide to us through correspondence, customer support, or participation in promotions

We may collect this information directly from you when you register an account, make a transaction, contact our support team, or interact with our Website, and from third-party sources as required for identity verification and fraud prevention.

2. Use of Personal Information

Your personal information may be used for the following purposes:

• To establish and manage your account, verify your identity, and ensure compliance with legal and regulatory requirements
• To process deposits, withdrawals, and other financial transactions
• To communicate with you regarding your account, transactions, security updates, changes to our terms, and other relevant information
• To detect, prevent, and investigate fraudulent activities, security breaches, or violations of our terms and conditions
• To personalise your experience and improve the quality of our services and Website
• To comply with applicable legal obligations, including anti-money laundering (AML) and know your customer (KYC) requirements

We do not use your personal information for purposes other than those described in this Privacy Policy without your consent, unless required or permitted by law.

3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• With service providers and business partners who assist us in delivering our services, processing payments, conducting identity verification, or providing technical support, subject to contractual obligations to protect your data
• To regulatory authorities, law enforcement agencies, or government bodies as required by applicable laws and regulations
• In connection with business transfers, such as a merger, acquisition, or sale of assets, where your information may be part of the transferred assets
• To other parties with your express consent or as otherwise permitted or required by law

We take steps to ensure that any third party receiving your personal information upholds standards of privacy and security that are consistent with this Privacy Policy and applicable Australian laws.

4. Data Security

We implement reasonable measures to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. Security measures include encryption, access controls, firewalls, and regular monitoring of our systems. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your personal information.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes. When personal information is no longer required, we take reasonable steps to destroy or de-identify it in accordance with applicable laws.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance user experience, analyse usage patterns, and improve our services. Cookies are small text files stored on your device that enable us to recognise your browser and track certain information. You can configure your browser settings to refuse cookies or alert you when cookies are being used. However, disabling cookies may affect the functionality of our Website.

7. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if you believe the information is inaccurate, incomplete, or outdated. To make a request, please contact our support team using the contact details provided below. We may require proof of identity before addressing your request. In certain circumstances, we may refuse access or correction as permitted by law, in which case we will provide reasons for our decision.

8. International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries outside Australia where our service providers or partners are located. We take reasonable steps to ensure that overseas recipients handle your information in accordance with this Privacy Policy and applicable privacy laws.

9. Children’s Privacy

Our services are not intended for persons under the age of 18. We do not knowingly collect or process personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed of how we manage your personal information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at [email protected] or by using the contact form available on our Website.

This Privacy Policy is effective as of 1 June 2024.